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A compilation of reprinted articles and editorials that offers library professionals an overview of the subject of TQM and supports its implementation in the library. The articles address subjects such as quality circles, quality assurance, customer focus, and current TQM initiatives in libraries. Many are written specifically for libraries. Includes an extensive annotated list of recommended titles for an in-house working collection. Annotation copyright Book News, Inc. Portland, Or.

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Author: Rosanna M. O'Neil
Number of Pages: 125 pages
Published Date: 01 Nov 1994
Publisher: LIBRARIES UNLIMITED INC
Publication Country: United States
Language: English
ISBN: 9781563082474
Download Link: Click Here
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